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Stop Employee Data Exfiltration with AI

Managed IT

The Power of ONE

The only way to minimize attacks and breaches is to be an expert in security tools. Beyond that, your IT team needs the investigative cybersecurity experience to meet the 1-10-60 standard.

Tampa managed security services provider
Tampa IT services mobile management interface
15
minute response time

Rapid response.

Our Core Values

'Best of the Best'

Ridge IT helps clients implement proven cybersecurity solutions that meet today’s cyber threat landscape.

Curated

  • Validated best in class solutions
  • Natively integrated and partnered

Brilliant Minds

  • Certified engineers
  • Cognitive and ability standards

Fully Managed

  • Continuous validation
  • Continuous monitoring

Complete Architecture

  • Identification and mitigation of threats
  • Containment of impact and recovery
What We Do

The Power of ONE

We understand that every client’s needs are unique. Ridge IT is a fully managed Cyber Security (CS) Firm, so whether you’re needing a single SKU or a comprehensive Managed Service Provider, we have a team of brilliant technical minds to meet each client’s needs. As solutions experts, we can conduct threat searches, environment updates, and cyber security SIEM integration, so no matter what you have a curated solution to your problem.

Partners & Recognition

As a Zscaler Service Partner of the Year recipient, Ridge IT is one of only a few select authorized Managed Service Partners (MSP) of Zscaler and is one of the first 50 named Okta Partners in the U.S. In addition, we are a certified Microsoft Direct Gold Partner as well as an MSP for Microsoft. For Crowdstrike, we’re a seller of CS and an Authorized FEDRAMP MSP.

Ridge IT Cyber specializes in the architecture of solutions that meet the challenges our customers face, whether related to compliance with legal policies or reaching operational goals within a budget. In other words, we excel in prioritizing your IT needs to improve operations while meeting your objectives.

Managed IT

Slash IT costs. Stop threats.

Just imagine, Microsoft running at peak performance with less tickets and rapid support.

CMMC Compliance

Secure the supply chain.

Security controls and CMMC compliance from an RPO before the 2025 DoD deadline.

Zero Trust

Trust nothing. Verify everything.

Practical, simple, best-in class cybersecurity, with rapid response—right here in Tampa.

Cloud Infrastructure

Work anywhere, without limits.

Resiliently scale workloads on demand in an uninterrupted cloud-first infrastructure.

IT managed service provider Tampa support
#1
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Frequently Asked Questions

What about the new Microsoft AI agents – how do they work with security?

Agents serve very specific purposes and integrate with existing business systems like ServiceNow, Salesforce, or Jira. Many third-party vendors already provide first-party agents in Microsoft's agent store. Organizations can also build custom agents for specific databases or workflows, with granular user group access controls. Future development includes agent-to-agent communication for more complex automated workflows. Our Microsoft AI agent security framework ensures safe custom agent deployment.

What training resources does Microsoft offer for SharePoint Advanced Management?

Microsoft offers training courses and documentation through their Learn platform and technical blogs. Search for "SharePoint Advanced Management" in Microsoft's official documentation. Additionally, various third-party training providers offer specialized courses on data governance and SharePoint security configuration. Our managed IT training programs provide hands-on SharePoint Advanced Management expertise.

When Copilot fetches data from SharePoint and OneDrive through Microsoft Graph, can other users’ emails or files be leaked?

No, Copilot maintains user context boundaries. Users cannot see other users' emails, OneDrive files, or private content through Copilot unless they already have explicit permissions. Users can only reference content from their own inbox, sent items, or shared resources where they've been granted access through normal Microsoft 365 permission structures. Our Microsoft security architecture maintains strict data isolation.

Why is my sensitivity labeling button grayed out in Word when I have a Copilot license?

This is typically a configuration issue, not a licensing problem. First, click in the document body to ensure focus is properly set. If the button remains grayed out, check for policy settings that may have disabled the feature either in the client application or from the backend administration settings. Our configuration services resolve these technical implementation issues.

How can I restrict the Graph to prevent sensitive emails from being leaked through Copilot?

Copilot operates within user context boundaries. Users cannot access other people's emails, meetings, or Teams chats through Copilot unless they already have explicit access (like being included in conversations or having delegated permissions). Copilot only accesses data the user already has permission to see within their own mailbox and shared resources. Our Microsoft Graph security controls ensure proper access boundaries.

We don’t have E5 licenses but use ChatGPT and are testing Copilot. What are our risk mitigation options?

SharePoint Advanced Management (SAM) is the first option - it's free if you have Copilot licenses, or available as a trial add-on if you don't. SAM provides health checks for SharePoint sites and permissions regardless of E5 licensing. While E5 gives you 95% of Purview capabilities, E3 users can purchase specific add-ons for certain Purview features, though buying multiple add-ons often makes E5 more cost-effective. Our licensing optimization services help determine the most cost-effective approach.

Will Microsoft Purview and DLP policies work with other AI models beyond Copilot?

Absolutely. If building AI solutions with Azure Foundry or other models within the Microsoft ecosystem, Purview capabilities apply across all Microsoft workloads. All classification, labeling, and data governance features available with Microsoft 365 Copilot extend to broader Azure components and custom LLM implementations that leverage Microsoft Graph. Our Microsoft security integration covers the complete AI ecosystem.

This seems really complicated. Can managed service providers help with Copilot implementation?

Yes, experienced managed service providers like Ridge IT can handle the complexity of Copilot security implementation. Organizations working with defense contractors or highly classified environments often have the specialized knowledge needed for Microsoft permission systems and data governance. The key is partnership - technical expertise must be combined with deep understanding of specific business data requirements.

What’s the safest way to roll out Copilot to multiple teams without rushing it?

Focus on business personas rather than IT infrastructure teams first. Avoid distributing Copilot licenses primarily to IT staff, as they use AI differently than sales and marketing teams. Before rollout, conduct a health check using SharePoint Advanced Management (SAM) to assess data classification and governance. Start with site permission reviews and implement Purview solutions to address data security proactively. Our managed IT approach ensures secure phased implementation.

Can Copilot leak data into the model or generate something sensitive by accident?

No, Copilot does not train on organizational data or leak information into the model. Each organization has their own instance of the AI and Large Language Model (LLM). Customer A's LLM is completely separate from Customer B's LLM. Copilot consists of three components: the LLM, semantic index, and Microsoft Graph, but all data stays within the organization's instance and is never used for training purposes. Our Microsoft AI security framework ensures complete data isolation.

How can organizations tune M365 Copilot to reduce security risks while maintaining functionality?

Emerging threats include sophisticated prompt injection attacks designed to extract sensitive data, AI model poisoning attempts through malicious training data, and social engineering attacks specifically targeting AI interactions. Threat actors are developing Microsoft AI-specific attack techniques including conversation hijacking, context manipulation, and automated data exfiltration through AI responses. We detect and prevent these sophisticated AI-targeted attacks.

How can organizations tune M365 Copilot to reduce security risks while maintaining functionality?

Effective M365 Copilot tuning involves configuring content filters, implementing context-aware security policies, and establishing user-specific permission boundaries. Organizations should customize agent responses to avoid sensitive information exposure, implement prompt injection detection, and create secure interaction patterns. We tune Copilot securely and optimize ongoing protection.

How should organizations govern and secure agents from the Agent Store?

Agent Store deployments require careful vetting of third-party agents, implementing strict permission controls, and continuous monitoring of agent behavior. Organizations must establish approval workflows, conduct security assessments of agent capabilities, and maintain audit trails of all agent installations and interactions. We secure agent deployments and manage all permissions.

What compliance challenges do Microsoft AI Agents create for regulated industries?

AI Agents introduce compliance complexities around data residency, audit trail requirements, and regulatory approval processes. The M365 Copilot API can create data flows that violate industry regulations if not properly configured. Healthcare, financial, and defense organizations face particular compliance challenges with agent-generated content and automated decision-making processes. We address regulatory requirements for AI implementations.

What security risks do Microsoft 365 Copilot and AI Agents introduce?

Microsoft 365 Copilot and AI Agents create new security risks. The attack vectors include data leakage through prompt injection, oversharing of sensitive information in AI responses, and unauthorized access to organizational data through compromised AI interactions. The Researcher and Analyst agents can inadvertently expose confidential business intelligence if not properly secured. We secure Copilot and identify these vulnerabilities before they become breaches.

How can organizations secure Copilot Studio deployments and custom agents?

Securing Copilot Studio requires implementing proper authentication controls, restricting agent permissions through the M365 Agent SDK, and monitoring all agent interactions for suspicious activity. Organizations must configure secure agent flows, implement deep reasoning prompt validation, and establish governance frameworks for custom agent development. We protect Copilot Studio environments with comprehensive security controls.

What are the biggest data leakage risks with Microsoft Copilot interactions?

The primary data leakage risks include employees accidentally sharing sensitive information in prompts, Copilot responses containing confidential data from connected systems, and unauthorized data access through poorly configured agent permissions. Code Interpreter functions can expose proprietary algorithms, while CUA (Conversational User Authentication) bypasses may grant excessive access. We prevent data loss across all AI interactions.

What’s the best Microsoft 365 roadmap for a growing business?

Implementing everything at once overwhelms users and IT resources. Our strategic implementation roadmap follows our proven four-phase framework: foundation (core email, document storage, identity), collaboration (Teams, SharePoint, OneDrive), automation (Power Platform, workflow optimization), and advanced security (Defender suite, compliance tools). This phased approach typically spans 6-12 months based on organization size and complexity, with each phase building on previous success. Our methodology includes user adoption metrics, security validation, and ROI analysis at each phase to ensure measurable business outcomes. This structured approach has successfully guided over 700 organizations through Microsoft 365 transformations with a 96% satisfaction rate.

What are the most common causes of Microsoft 365 performance issues?

While most providers blame Microsoft's cloud for performance problems, our diagnostic data shows that 82% of Microsoft 365 performance issues stem from local configuration or network problems. Our performance optimization service uses our comprehensive assessment framework to identify the real culprits, from suboptimal DNS configurations and proxy interference to network congestion and client-side resource limitations. We then implement our military-grade optimization protocol that includes targeted network configuration changes, TCP optimization, and our proprietary caching framework – delivering consistent performance improvements of 30-50% for applications like Teams, SharePoint, and OneDrive. This systematic approach has resolved performance issues for organizations ranging from 20 to 5,000 users.

What’s the true cost difference between Microsoft 365 Business Premium and Enterprise E3/E5?

The sticker price is just the beginning. Business Premium ($22/user/month) appears cheaper than E3 ($36/user/month) or E5 ($57/user/month), but the security limitations can cost you more long-term. Most Tampa businesses we audit are either overpaying for Enterprise licenses they don't fully utilize or facing security gaps with Business plans that lack critical protections. Our Microsoft 365 license optimization identifies the perfect mix for your specific needs, sometimes implementing hybrid licensing models that deliver Enterprise-grade security without the enterprise price tag.

Cyber Readiness

The Power of ONE

At Ridge IT Cyber, we have developed a methodology for responding to breaches designed to attack, measure, and improve our clients' cyber posture. To be effective, today's cyber security strategies must move from a defensive-centric posture to an offensive-centric stance. The best way to do this is to attack continuously. We aim to detect in 1 minute, investigate in 10 minutes, and act in 60 minutes.

The only way to minimize attacks and breaches is to be an expert in your security tools. Beyond expertise in a tool, you must also possess investigative cybersecurity experience to meet the 1-10-60 standard. Ridge IT Cyber specializes in best-in-class solutions with the knowledge required to leverage their capabilities to the maximum effect. We represent the finest solutions on the market today. Contact us today to learn more about how we can help you improve your cyber posture.

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Rapid response times, with around the clock IT support, from Inc. Magazine’s #1 MSSP.

Cloud-first protection in one slim bill.

Rapid response times, with around the clock IT support, from Inc. Magazine’s #1 MSSP.